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Look at the most frequently asked questions to find an answer or get in contact with us.

Frequently Asked Questions (FAQ)

How do I calculate the pool volume to spec a heater?

You can check out our Pool Water Volume Calculator. 

Then, select the heat pump that falls between. If the volume is close or equal to the max pool volume then size up to the next model.

Can pool water go bad?

Maintained pool water can last up to 5, maybe even seven years before you need to replace it. This means weekly cleaning, functional filters, and checking ph levels every day. Usage is a huge determining factor.

How long will it take for a heat pump to heat my pool?

That depends on the size of the pool and the ambient temperature of the air outside. An initial heating period usually takes 3 to 4 days. After that, the heat pump only needs to work a few hours per day to keep the water at the right temperature.

How do I clean my swimming pool?

Check out this article on How to Clean Your Swimming Pool

This is a step-by-step guide to help you understand everything you need to maintain a pool. 

Should I leave my pump running continuously?

It is good practice to leave the pump running to provide optimum circulation, filtration and sanitisation of the water. Water that is constantly moving is safe water as it is harder for germs and bacteria to colonise in the filter. Using of a variable speed pump will save energy and allows filtration at a slower rate over night.

How do I return a product?

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 7 days of the date you receive the product, and we will exchange it or offer a voucher.
In addition, please note the following:

  1. Products can be returned only in the country in which they were originally purchased.
  2. Some personal items are not eligible for return.

Visit our Returns and Refunds Policy page to get all the answers you need

Is sand better than glass for filtering?

Sand is the most common filter and the cheapest per kilogram, but it does need to be changed on a more regular basis.

With glass filter media you need 15% less quantity than sand and it has the ability to filter smaller sized particles. It is more resistant to germs and bacteria forming anoxic zones within the filter media which will increase chlorine demand and smell.

Is an Auto-dosing unit better than Manual-dosing?

Yes! An auto-dosing unit continuously monitors the pH and sanitiser levels of the pool and microdoses when needed, maintaining the set parameters of the pool and ensuring constant sanitisation while using less water treatment chemicals.

Manual dosing and testing rely on human judgment. The test results are not as accurate and the user may only test the pool 3 times per week compared to continuous monitoring with auto-dosing systems. This means that the pool could have no sanitiser level at all for long periods of time allowing germs and bacteria to grow. Manual dosing also creates peaks and lows in levels when an amount is added by hand, spiking then dropping until the next manual dose spike. 

I have sand flowing back into my pool. Why is this happening?

Maybe! It is a common mistake for people to think brown algae on the pool floor is actually sand.

If it is sand from the filter it will only be in one place in the pool and that is just below or slightly in front of the pool inlets (returns). This is because sand is heavy and it will sink to the bottom of the pool. When you brush sand it moves but doesn’t float. There will also be sand in the multiport valve making it hard to turn – you will feel it and hear it grinding.

Brown algae can be spread out anywhere in the pool and may hug the seams of the liner. When brushed it will float into a brown cloud.

The only causes for sand to enter the pool via the filter are either the laterals in the pool base or the internal pipework are damaged. Sand may also be in the pool from an external source such as building or landscaping.

We are always here to help if you have any problems, get in touch with a technician.

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Saturday 9:30 – 13:00

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